Refund Policy for Crust & Flame Pizzeria
Last updated: October 5, 2024
We want you to be fully satisfied with your order from Crust & Flame Pizzeria. If you are not completely satisfied, this policy explains how refunds and exchanges are handled for purchases made through meadowpivotcenter.xyz. This policy applies to dine-in, takeout, and online orders placed for delivery within the territorial limits of London, United Kingdom. For clarity, all monetary values refer to £ and can be adjusted to local currency where applicable.
Eligibility
To be eligible for a refund, you must meet all of the following criteria:
- The item(s) were purchased from meadowpivotcenter.xyz and delivered or picked up within the last 30 days.
- The product was prepared by our kitchen and did not meet your reasonable expectations due to quality, accuracy, or size.
- The item remains unconsumed, unopened (where applicable), and in its original condition and packaging, with any accompanying accessories intact.
- You provide a proof of purchase, such as the order number, receipt, or confirmation email.
Exceptions
Some items are not eligible for refunds, including:
- Gift cards, loyalty points, or promotional credits.
- Items that were customized or made-to-order for a specific event or preference.
- Perishable goods that have already been consumed or partially opened.
- Any item returned after 30 days from purchase or that are not in their original condition.
Refunds
Refunds are issued to the original payment method used at purchase. Once your return is inspected and approved, we will process your refund within 5-7 business days. You will receive a notification via email once the refund is issued. If you paid using a third-party service, the time to post the refund may vary by provider.
Returns and Exchanges
To initiate a return or exchange, contact our team at +44 20 7946 0958 or via the contact form on meadowpivotcenter.xyz. Please include your order number, a brief description of the issue, and photos if applicable. We will guide you through the process, including prepaid return labels in cases where a mistake was made on our side or for eligible items.
In the event of a damaged or incorrect item, we may offer a full refund, a replacement, or a discount equal to the value of the issue, at our discretion. For approved refunds, the value will be issued in £ and credited back to the original payment method or as store credit, depending on the method used for the purchase.
Shipping and Handling
Return shipping costs are covered by Crust & Flame Pizzeria only if the item is defective, incorrect, or damaged upon arrival. Otherwise, customers are responsible for return shipping. We recommend using a traceable shipping service or purchasing shipping insurance for your protection. Please retain your tracking information until the refund is completed.
Damaged or Missing Items
If you receive a damaged item or if part of your order is missing, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or a refund for the affected items as appropriate.
Customer Support
Questions about refunds or returns should be directed to our team at +44 20 7946 0958 or via the contact page on meadowpivotcenter.xyz. We aim to respond within 1-2 business days and resolve your concern promptly and fairly.
General Conditions
This policy is subject to change without notice. The version in effect at the time of your purchase applies to your order. By placing an order with Crust & Flame Pizzeria, you agree to the terms herein and the processing of returns in accordance with this policy.
43 Bedford Street, London, WC2E 9HA, United Kingdom